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Subaru Service Executive Retires: 39 Years Building the 'Love & Promise' Loyalty System
Former Fixed Operations Vice Quattroporte Jim Pernas on Customer Retention, Technician Development, and AI's Boundaries
After-sales Service
In-depth coverage of automotive after-sales service systems, maintenance policies, customer complaints and resolutions, dealership service quality, and digital upgrades in after-sales operations.
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New Jersey Ford Dealers Make Mobile Service the Default Option
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