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Help topics
General Questions
General Questions - Get answers to FAQs about shopping with us.
Account Assistance
Find help for account and login issues.
Inventory & Sourcing
Check product availability and stock levels.
Vehicle Inspection
Details on vehicle inspections and conditions.
Buying Process
Discover the purchase process for your product.
Payment Methods
Overview of payment options.
Shipping
Shipping procedures and document info.
After Sales Services
Learn about our support after your purchase.
Glossary
Definitions of common terms.
Frequently Asked Questions
Is there any fee for membership or registration?
No, it's 100% free.
Does the FOB price on HUGEAUTO website include freight charge, warehousing, tax, etc.?
No. The FOB price only covers delivery of the vehicle to the port of loading and does not include ocean freight or other additional costs.
What are your official Whatsapp numbers?
We have official WhatsApp numbers, please refer to the below:
Online customer support +852 6696 9882
What should I do if I forgot my password?
You can reset it with your email address. Click here
How do I buy a car from your inventory/stock?
To buy a car, you need to register with us first. Then you can browse and select vehicles in our inventory.
Process:: Log in to your HUGEAUTO account => Select your vehicle => Choose your country, port, and pricing method => Click "Inquire" => The seller will provide you with a quote.
What type of insurance does HUGEAUTO offer?
HUGEAUTO does not currently offer insurance services.