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Frequently Asked Questions
How long does it take to receive my car?
From payment confirmation to arrival at your destination port, it takes an average of 30-45 days, but the exact time may vary depending on shipping arrangements.
What import documents are required?
Regulations vary by country. Please check your country's local regulations or contact our sales staff for assistance.
Where can I see my car's shipping schedule?
Buyer Center => My Orders (will display shipping details)
How can I know if my vehicle has been loaded onto the vessel?
Buyer Center => My Orders (will show your ETD、ETA)
Can I track my vehicle's shipment?
Yes, you can track your vehicle's shipment through Buyer Center => My Orders.
Can you put additional spare parts inside the car?
No.
How do I track my documents once they've been shipped?
You can view all the documents related to your vehicle through Buyer Center => My Orders.
