Flash
Subaru Service Executive Retires: 39 Years Building the 'Love & Promise' Loyalty System
Former Fixed Operations Vice Quattroporte Jim Pernas on Customer Retention, Technician Development, and AI's Boundaries
In-depth coverage of automotive customer loyalty initiatives, including retention strategies, after-sales service experience, membership program operations, and word-of-mouth marketing.
Flash
Former Fixed Operations Vice Quattroporte Jim Pernas on Customer Retention, Technician Development, and AI's Boundaries